Help & support

Usually ready in about 10–20 minutes, always within the hour. Your result page (the link in your order email) updates on its own, and we email you when it's ready. If it's been more than 60 minutes, email us with the address you paid with.

No. When a video fails to generate, its credit goes back to your order automatically and we email you. Open your result page to try again with the same or a different photo.

Tap "Needs work" under the video and tell us what's off. A real person reads every one and replies by email — usually with a remake or a tip for a better photo.

If we can't deliver a video at all, we refund the unused credits — email us from the address you paid with. AI output varies, so small differences in a face, outfit or accessory aren't by themselves a refund reason; use "Needs work" and we'll make it right.

Your order email and your result page have a private pack link. Open it on any phone or browser and your remaining credits come with it — no account needed. Credits work on every effect and never expire.

They're deleted automatically 30 days after they're made. To delete them sooner, email us the link to your result page.